eunlocked.com guarantee that our unlock codes will unlock you device or your money back.

If your unlock code does not unlock your device, simply contact us for a full refund.

eunlocked.com reserves the right to request evidence that your mobile device is, in fact, locked after the supplied unlock code has been entered. This evidence can include photo and/or video documentation of the locked device along with a demonstration of the steps you followed to unlock the device. We may also request your devices IMIE number located behind the battery. In rare cases we may request customer to supply us with the handset for verification purposes. Cancellations are not permitted once order is submitted.

99% of our unlock codes that we provide will unlock your device. We are happy to refund users that have received incorrect unlock codes. Please note there are some cases where we cannot provide a refund to you. These cases include: